Shipping policy

Shipping Policy

At ANOMAL, every piece is handmade with care and intention. Because our jewellery is made to order, your piece is only created once your order has been placed.

Shipping Within South Africa

We offer nationwide delivery within South Africa for a flat rate of R200.

Local orders are shipped using The Courier Guy and include tracking.

Cape Town customers also have the option to collect their order free of charge from our workshop. We will contact you once your piece is ready for collection.

International Shipping

We ship worldwide using DHL.

International shipping is a flat rate of R1,000 and all international shipments include tracking.

Delivery times vary depending on the destination and customs processing.

Production & Delivery Times

Website Orders

All pieces purchased through our website are made to order. Once your order has been placed, we begin making your piece by hand, from start to finish.

Please allow up to 2 weeks for production. Once your piece is complete, it will be carefully packaged and shipped to you.

Custom Orders

Custom pieces follow a more collaborative process. We work closely with you throughout the design and making of your piece, so production times may vary depending on the individual project, design and materials required.

Once your custom piece is complete, it will be shipped as soon as the final invoice has been paid.

Shipping times are separate from production times and vary depending on your location. While we provide estimated delivery times where possible, shipping and customs delays are outside of ANOMAL's control.

Customs Duties & Taxes

For international orders, the customer is responsible for all customs duties, import taxes, VAT, clearance fees and any other charges imposed by the destination country.

By placing an international order with ANOMAL, you acknowledge and agree to pay any such charges. ANOMAL has no control over these fees and is not responsible for them.

We recommend checking your country's import regulations before placing an international order if you are unsure about potential customs charges.

If a customer refuses to pay the applicable customs duties or taxes and the parcel is returned to ANOMAL, the original shipping fee is non-refundable. Any additional costs incurred by ANOMAL as a result of the return may also be deducted from any applicable refund.

Tracking

All orders are shipped with tracking. Once your order has been dispatched, you will receive your tracking information so you can follow your delivery.

Please ensure that the delivery address and contact details provided at checkout are correct. ANOMAL cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If a parcel needs to be resent due to an incorrect address, failed delivery, or failure to collect the parcel, the customer may be responsible for the additional shipping costs.

Lost or Delayed Parcels

Once your order has been handed over to the courier, delivery is the responsibility of the courier service. If your parcel is delayed or appears to be lost, please contact us and we will assist with tracking the shipment and, where applicable, opening a claim with the courier.

Delivery times are estimates and may be affected by circumstances outside of ANOMAL's control, including courier delays, customs processing, weather, strikes or other unforeseen circumstances.

Damaged Parcels

Every piece is carefully inspected and securely packaged before leaving our workshop.

If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of the jewellery, packaging and shipping label. We will assess the damage and work with you to resolve the issue where appropriate.